Refund Policy

Last updated: December 15, 2024

At AstroWebGuru, we are committed to your satisfaction and learning success. This Refund Policy outlines the terms and conditions for refunds on our courses and services.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all our courses. If you are not completely satisfied with your purchase, you may request a full refund within 30 days of your original purchase date.

2. Eligibility for Refunds

2.1 Eligible for Refund:

• Course purchases made within the last 30 days
• Technical issues preventing access to course content
• Course content significantly different from description
• Duplicate purchases made in error
• Unauthorized purchases on your account

2.2 Not Eligible for Refund:

• Requests made after 30 days from purchase date
• Courses that have been completed (>90% progress)
• One-on-one consultation sessions that have been conducted
• Certificate fees and examination costs
• Promotional or discounted course bundles (partial refunds only)
• Refund requests made due to change of mind after course completion

3. Refund Process

3.1 How to Request a Refund:

1. Contact our support team at info@astrowebguru.com
2. Include your order number and reason for refund request
3. Provide any relevant documentation (screenshots, error messages, etc.)
4. Wait for our team to review your request (usually within 2-3 business days)
5. Receive confirmation and refund processing details

3.2 Refund Processing Time:

• Credit/Debit Cards: 5-10 business days
• PayPal: 2-5 business days
• UPI/Net Banking: 3-7 business days
• Bank Transfers: 7-14 business days

4. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Course bundles where only some courses are eligible for refund
• Courses with significant progress but valid technical issues
• Promotional purchases where full refund would exceed original payment
• Cases where course content was partially accessed but major issues exist

5. Course Access After Refund

Once a refund is processed, your access to the course content will be immediately revoked. This includes all course materials, videos, downloads, and certificate eligibility. Please ensure you have saved any personal notes before requesting a refund.

6. Special Circumstances

6.1 Technical Issues:

If you experience technical difficulties accessing course content, please contact our support team first. We will work to resolve technical issues before processing refund requests.

6.2 Medical/Emergency Situations:

We understand that life circumstances can change. In cases of medical emergencies or other exceptional circumstances, we may consider refund requests beyond the 30-day window on a case-by-case basis.

7. Chargeback Policy

We strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks without prior contact may result in permanent suspension of your account.

8. Contact Information

For all refund-related inquiries, please contact our dedicated refunds team:

9. Policy Updates

This Refund Policy may be updated from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes indicates acceptance of the updated policy.